Privacy policy

Your Privacy Matters

At Earthen Pantry, we value the trust you place in us, including the way we handle your personal information.

This Privacy Policy explains the information we may collect when you visit our website, contact us or place an order, and how that information may be used and protected.

Information We Collect

Depending on how you interact with Earthen Pantry, we may collect information such as:

  • your name
  • shipping and billing address
  • email address
  • phone number
  • order and transaction history
  • enquiries and correspondence with us
  • marketing preferences
  • information about how you use our website, including device, browser and website activity information.

Payment transactions are handled through third-party payment providers. Earthen Pantry does not directly store your full payment card details.

How We Collect Information

We may collect personal information when you:

  • place an order
  • contact us or submit an enquiry
  • sign up to receive emails or updates
  • interact with our website
  • provide information to us directly in another way.

Some website and technical information may also be collected automatically through cookies and similar technologies.

How We Use Your Information

We may use your information to:

  • process, prepare and deliver orders
  • communicate with you about your purchases
  • respond to questions and enquiries
  • provide customer service
  • maintain records relating to orders and transactions
  • improve our website, products and customer experience
  • detect or prevent fraudulent or unlawful activity
  • meet legal, accounting or regulatory requirements
  • send marketing or other updates where you have agreed to receive them or where otherwise permitted.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the message.

Cookies & Website Analytics

Our website uses cookies and similar technologies to help the website function, understand how it is being used and improve the customer experience.

Information collected through these technologies may include:

  • IP address
  • browser and device information
  • pages viewed
  • interactions with the website
  • referring pages or websites
  • approximate location information derived from your device or internet connection.

Some cookies are necessary for the operation of the website, while others may support analytics, preferences or marketing features.

Third-Party Services

We use third-party service providers to help operate Earthen Pantry, including services for:

  • website hosting and ecommerce
  • payment processing
  • email communications
  • shipping and fulfilment
  • website analytics
  • fraud prevention and website security.

These providers may receive or process personal information where needed to provide their services.

Our website is operated using Shopify. Shopify and some other service providers may process or store personal information outside Australia, including in Singapore and Canada, and in other locations in which their service providers operate.

We choose service providers with regard to the services they provide and their approach to privacy and security.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through the systems and service providers we use to operate the business.

No method of storing or transmitting information online can guarantee absolute security, but we take reasonable care in how customer information is handled.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving enquiries and meeting legal requirements.

Information that is no longer required may be deleted or de-identified where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to personal information.

Privacy Questions or Complaints

If you have a question or concern about how your personal information has been handled, please contact us.

We will review privacy concerns and respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) after giving us a reasonable opportunity to address your concern. OAIC guidance generally contemplates giving the organisation an opportunity to respond before escalating a privacy complaint.

Policy Updates

We may update this Privacy Policy from time to time as our website, services or legal requirements change.

The current version will always be available on our website.

Contact Us

For privacy enquiries, requests or concerns, please contact:

Earthen Pantry
Wangara, Western Australia
Email: info@earthenpantry.com.au
Phone: (08) 6117 0617