Refund policy

As our products are food items, we do not offer returns or refunds for change of mind, taste preference or incorrect selection.

This does not affect your rights under Australian Consumer Law.

If Something Isn’t Right

If a product arrives:

• damaged
• faulty
• incorrect
• incomplete
• unsafe for consumption

please contact us as soon as possible — ideally within 48 hours of delivery — and include:

• your order number
• photos of the issue, where applicable.

The 48-hour timeframe helps us investigate issues promptly but does not limit any rights you may have under Australian Consumer Law.

We’ll review what has happened and work with you to resolve it fairly. Depending on the circumstances, this may include a replacement or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you are entitled to choose a replacement or refund and may also be entitled to compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under the Australian Consumer Law.

For any return or refund enquiry, please contact info@earthenpantry.com.au.